Booking policy

Cancellation

Cross border travel

Cancellation is free of charge if it is done two (2) hours prior to your departure time. No refund will be granted if cancellation is done within the two (2) hours.

Travel within border

Cancellation is free of charge if it is done one (1) hour prior to your departure time. No refund will be granted if cancellation is done within the one (1) hour.

A cancellation can be done by using Easiway App.


Changing trip request

To make changes in your reservation, please cancel and book again on the app.

Cross border travel

You may only book four hours prior to your departure time. Please check our cancellation policy before making a change in reservation.

Travel within border

You may only book one hour prior to your departure time. Please check our cancellation policy before making a change in reservation.


No-shows

Your trip will be considered a no-show if you are out of reach and do not show up within one (1) hour at a designated location and time. There will be no refund for such abandonment of reservation.


Additional fee


Other policies

1. Passengers are required to obtain valid travel documents and valid Visa to cross the border or travel within Hong Kong or China.

2. No explosive, inflammable, corrosive, military weapon or any unauthorized goods onboard. Easiway will not be responsible for all custom issues of passenger's luggage.

3. No smoking in the Easiway vehicles.

4. Due to the weather conditions and traffic congestions, there may a delay in your pick up or drop off. Easiway will not be responsible for any monetary loss. If you need to catch a flight or train, we strongly advise you to book two (2) to five (5) hours ahead of boarding time.


Shuttle ticket

Easiway will process the ticket cancellation and change request from customers as per the policy of the transport operator. The cancellation fee and the period will differ for each transport operator. Please refer to the bus operator's change and cancellation policy. For more information, reach us at support@easi-way.com.